Modelo de Currilum para Canadá

Juan Perez
5678-12 XXX Avenue Toronto, ON M9A 4X6
416-2111-1115 peruanosencanada@hotmail.com

(En esta parte puede poner una descripción de su perfil, puede reemplazar al objetivo)

OBJETIVE
A position as a Bilingual Spanish Technical Support Analyst

HIGHLIGHTS OF QUALIFICATIONS
(Cuales son tus calificaciones mas importantes, son 3 o 4)

• Highly developed problem solving skills and ability to work under pressure
• Excellent interpersonal and communication skills in both English & Spanish
• Capacity to work well individually and as a part of team, adapting effectively to any changes in the organization
• Committed to providing a high quality of customer service and technical support to customers
• Extensive experienced in technical support, help desk, data entry & customer services
• Committed to get the A+ certification in a short period of time

SOFTWARE & HARDWARE KNOWLEDGE
( esta parte puede ir al final o despues de la experiencia)

Server & Netware: AS400, UNIX, PL/SQL, TCP/IP, LAN/WAN, Hubs, hardware installation & configuration, Windows NT/95/98/XP/2000/ME

PC’s : Accounting, Logistic and Billing Software applications in ERP (J.D. Edwards & Oracle Financial)

Outlook, ODBC and Query tools, Internet Explorer, Netscape, MS-Office (word, excel, powerpoint, access), MS-Project, Visio, Lotus Notes, Client Access

RELEVANT EXPERIENCE & SKILLS
(esta parte es de donde uno a trabajado comenzando en lo mas actual y terminando en lo mas antiguo)

First level Technical Support - MSN Internet Software El Cable Communications Canada 2001-2004
(se escribe principalmente en tiempo pasado)

• Handling high-volume of customer calls, answered inquires and provide trouble shooting making a ticket about the resolution
• Maintained a high level of user satisfaction and maximizes user effectiveness and productivity by prompt resolution of problems.
• Responsible for ensuring clients’ queries and concerns are responded to in a prompt, helpful and professional manner while promoting user self-sufficiency
  

Help Desk & Customer Services Paracas Co. 1997-1999

• Assisted and guide over 100 users regarding how to use information systems
• Resolved problems quickly by interviewing users to provide effective troubleshooting
• Installed new hardware and software including unresolved problems reported by users
• Performed data entry for different information systems such as accounting, logistics and billing
• Documented information systems changes and special requests
• Provide information following the procedures and policies in an efficient and patient manner
  

EDUCATION AND TRAINING

ACCESS, Toronto Canada 2004
Business Administration – Universidad de Lima, Peru 2001
B.Sc. Systems Engineer, Universidad de Huancayo, Peru 1996


REFERENCES AVAILABLE UPON REQUEST.

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El curriculum no debe pasar de dos páginas. No se presentan fotos, ni se informa la edad; las referencias se dan despues de la entrevista.

Fuente: Lista de interés Peruanos en Canadá