Juan Perez
5678-12 XXX Avenue Toronto, ON M9A 4X6
416-2111-1115 peruanosencanada@hotmail.com
(En esta parte puede poner una descripción de su perfil, puede reemplazar al objetivo)
OBJETIVE
A position as a Bilingual Spanish Technical Support Analyst
HIGHLIGHTS OF QUALIFICATIONS
(Cuales son tus calificaciones mas importantes, son 3 o 4)
5678-12 XXX Avenue Toronto, ON M9A 4X6
416-2111-1115 peruanosencanada@hotmail.com
(En esta parte puede poner una descripción de su perfil, puede reemplazar al objetivo)
OBJETIVE
A position as a Bilingual Spanish Technical Support Analyst
HIGHLIGHTS OF QUALIFICATIONS
(Cuales son tus calificaciones mas importantes, son 3 o 4)
- Highly developed problem solving skills and ability to work under pressure
- Excellent interpersonal and communication skills in both English & Spanish
- Capacity to work well individually and as a part of team, adapting effectively to any changes in the organization
- Committed to providing a high quality of customer service and technical support to customers
- Extensive experienced in technical support, help desk, data entry & customer services
- Committed to get the A+ certification in a short period of time
SOFTWARE & HARDWARE KNOWLEDGE
( esta parte puede ir al final o despues de la experiencia)
( esta parte puede ir al final o despues de la experiencia)
Server & Netware: AS400, UNIX, PL/SQL, TCP/IP, LAN/WAN, Hubs, hardware installation & configuration, Windows NT/95/98/XP/2000/ME
PC’s : Accounting, Logistic and Billing Software applications in ERP (J.D. Edwards & Oracle Financial)
Outlook, ODBC and Query tools, Internet Explorer, Netscape, MS-Office (word, excel, powerpoint, access), MS-Project, Visio, Lotus Notes, Client Access
RELEVANT EXPERIENCE & SKILLS
(esta parte es de donde uno a trabajado comenzando en lo mas actual y terminando en lo mas antiguo)
(esta parte es de donde uno a trabajado comenzando en lo mas actual y terminando en lo mas antiguo)
First level Technical Support - MSN Internet Software El Cable Communications Canada 2001-2004
(se escribe principalmente en tiempo pasado)
- Handling high-volume of customer calls, answered inquires and provide trouble shooting making a ticket about the resolution
- Maintained a high level of user satisfaction and maximizes user effectiveness and productivity by prompt resolution of problems.
- Responsible for ensuring clients’ queries and concerns are responded to in a prompt, helpful and professional manner while promoting user self-sufficiency
- Assisted and guide over 100 users regarding how to use information systems
- Resolved problems quickly by interviewing users to provide effective troubleshooting
- Installed new hardware and software including unresolved problems reported by users
- Performed data entry for different information systems such as accounting, logistics and billing
- Documented information systems changes and special requests
- Provide information following the procedures and policies in an efficient and patient manner
EDUCATION AND TRAINING
ACCESS, Toronto Canada 2004
Business Administration – Universidad de Lima, Peru 2001
B.Sc. Systems Engineer, Universidad de Huancayo, Peru 1996
REFERENCES AVAILABLE UPON REQUEST.
***
El curriculum no debe pasar de dos páginas. No se presentan fotos, ni se informa la edad; las referencias se dan despues de la entrevista.
2 comentarios:
Gracias, el modelo de curriculum está muy bien explicado, además, la información contenida es muy clara. Sólo tengo un par de dudas, ¿en dónde deben situarse los cursos diplomados y los cursos de actualización?, ¿debo adjuntar copia de documentos probatorios?
oasisaac84@yahoo.com.mx
Anónimo,
Siendo cursos, deben ir debajo de Education and Training. No envías los documentos probatorios a menos que te los soliciten.
Suerte!
Publicar un comentario